Return and Exchange Policy

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DVE Furniture requires a 24 hour notice for request to return items*  If within 24 hours of delivery you find defeats in your merchandise we will assess the damages and possibly allow you to return your order to our warehouse for a refund minus delivery charges and we will assess a 30% restocking fee. Please note we recommend customers inspect the color or quality of the items before completing the picking up process. Please note if customer opted to pick up items you are responsible for the condition of the items during loading and unloading. We do not offer refunds on items that were picked up and loaded by the customers. DVE is not liable to refund or replace items that customers damaged once in customers possession.

*The return of the furniture is the sole responsibility and cost of the customer.  If a return is approved, items much be in the original packaging and in brand new, unused condition can be accepted.  Returns must be pre-approved we will issue a refund once the furniture is received back to our facility and inspected.  Please notify us immediately if your intent is to return your order to start the approval process.

*Progressive Leasing, Acima, Credit, SNAP Finance, and Paypal Credit have an all sales final policy and will not refund or reverse the transaction for any reason once our part of the sale is completed and handed over to them.  That is their policy, not ours. Therefore, all financed furniture orders are All Sales Final.*

*Mattress Sales including Box Springs and Foundations have an All Sales Final policy.

*All Floor Models and Clearance Items offered at deep discounts are All Sales Final.

*All Sales Final on Custom Orders.

Dimensions are provided in the item description.  Please be sure to measure your area, doorways, hallways, and stairwells.  We will not be responsible for items too large for your space or doorways.

All damage or defects must be noted at the time of delivery! 

Any problems with your furniture need to be reported on the day of delivery!  Not reporting problems right away leads to claim denials from the manufacturer and/or delivery drivers and insurance for defective and damaged items and makes our job a lot harder!  We want to resolve any issues you have quickly and efficiently.  Please communicate with us. We are here to help.

We reserve the right to repair or replace damaged items at our discretion.